8.3 Control Quality
Process Definition
Control Quality is the process of documenting the results from the execution of quality controls. This is used to assess project performance and to identify areas not meeting quality standards that need to be addressed and changed. This is vital to validating the work being completed will meet or exceed quality requirements that have been agreed upon.
Figure 46. Project Management Body of Knowledge Figure 8-11. Reprinted from "A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th Edition" by Project Management Institute, 2013, p. 232. Copyright 2013 by Project Management Institute, Inc. Reprinted without permission.
Process Assessment
Quality control is basically the evaluation of the data from the quality assurance during execution to validate that the project is up to standards. This is critical to demonstrating to the stakeholders that the project's quality criteria have been met.
(Inputs) Quality Metrics
Quality metrics describe how a projects attributes will be measured. The example is an excerpt from a group project in PGMT 611 Anatomy of Project Organizations, that was written by Jeremy Curbey, Domingot Tuckler, and Reese Darlington.
(Tools & Techniques) Seven Basic Quality Tools
The seven basic quality tools are used to solve quality related issues that could arise. This example is from a 7QC paper I wrote in PMGT 614 Planning, Directing, and Controlling Projects.
(Outputs) Change Requests
Change requests are submitted to the project manager or change control board. Change request should provide information concerning the need for corrective action, preventive action or defect repairs. This example is a change request from a group project in PMGT 614 Planning, Directing, and Controlling Projects, written by Jeremy Curbey, Reese Darlington, Braylon Gurnell, Bret Kuhne, and Benjamin Lundy.